Refund Policy

Subscriptions (Pro and Business)

• First payment: if you're not satisfied, request a full refund within 14 days of your first subscription payment, monthly or annual.
• Renewals: annual renewals can be refunded within 14 days of the renewal date. Monthly renewals aren't refunded, but you can cancel at any time and keep access until the end of the period you paid for.

One-time page packs

A page pack can be refunded within 14 days of purchase if you have used fewer than 10 of its pages.

When a file doesn't convert correctly

If a statement isn't read correctly, email us first. Tell us the bank and what went wrong, but don't send the statement itself. We'll either fix the layout or credit the pages back to your account. If we can't solve it, we'll refund the payment regardless of the time limits above.

How to request a refund

Purchases are processed by Paddle.com, our merchant of record. Request a refund from the link in your Paddle receipt, or email support@bookkeepkit.com with the email address used at checkout. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

Nothing in this policy limits any right to a refund you have under the law of your country or state.